Frequently Asked Questions
How long does support take to reply?
We usually reply within 24 hours, but during busy periods it can be up to 48 hours.
I can't find my order confirmation. What should I do?
Please check your spam or junk folder first. If you used a phone number at checkout, your shipping confirmation may have been sent by SMS instead — contact us with your preferred email and we'll resend it.
Why is my tracking not updating?
Tracking can take a few days before updating in the system. Your patience is appreciated!
How long does shipping take?
We ship across the UK and Ireland with standard delivery taking around 5 business days after processing. Low-stock items may take an additional 2-3 days.
Can I change my address?
Yes, if your order hasn't shipped yet. Contact us as soon as possible and we'll update it — once an order has shipped, only minor adjustments may be possible.
Get in touch
We'd love to hear from you! If you have any questions, need support, or just want to say hello, feel free to get in touch with us through the details below.
Email Us: info@olyndralondon.com
Phone: 07476 967 239
Please allow 24 to 48 hours for us to reply to your email.
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed