Privacy Policy

PRIVACY POLICY

This policy explains what personal information Maison London collects, why we collect it, and what rights you have over it.

Who We Are

Maison London, [YOUR REGISTERED BUSINESS NAME], [YOUR REGISTERED ADDRESS]. We are the data controller for the information described below. Contact us at [YOUR SUPPORT EMAIL] with any privacy question.

What We Collect

  • Order information: your name, billing and shipping address, email address, phone number and order details.
  • Payment information: processed by our payment providers. We never see or store your full card number.
  • Device information: your browser type, IP address, time zone, and the pages you view on our site, collected through cookies and similar technologies.
  • Marketing preferences: whether you have opted in to receive emails from us.

Why We Use It

We use your information to process and deliver your orders, to provide customer support, to screen orders for fraud, and — where you have consented — to send you marketing about our products. We rely on contract as our legal basis for order processing, consent for marketing, and legitimate interests for fraud prevention and site improvement.

Who We Share It With

We share data with service providers who help us run the shop: Shopify (our e-commerce platform), payment processors, and shipping and fulfilment partners, including fulfilment partners located outside the United Kingdom. Some of these transfers are to countries outside the UK and EEA; where that happens we rely on appropriate safeguards such as Standard Contractual Clauses. We do not sell your personal information.

How Long We Keep It

Order records are kept for 7 years to meet accounting and tax requirements. Marketing contact details are kept until you unsubscribe.

Your Rights

Under UK GDPR you have the right to access the personal data we hold about you, to have it corrected, to have it erased, to restrict or object to our processing, and to receive a copy in a portable format. To exercise any of these rights email [YOUR SUPPORT EMAIL]. We will respond within one month.

You can unsubscribe from marketing emails at any time using the link in any email we send.

Cookies

Our site uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling them may affect how the site works.

Children

Our site is not intended for anyone under 16 and we do not knowingly collect data from children.

Complaints

If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

We may update this policy from time to time. The version published on this page is always the current one.